For Consumers

Dear Customers!

The reception time for cash services and operations at exchange offices of the Bank's branches and offices has changed, namely:

- Reception and issue of cash is from 09-30 to 17-00 o’clock (lunch time is from 13-00 to 14-00 o’clock);

- Purchase and sale of foreign currency at exchange offices is from 09-30 to 17-30 o’clock (lunch time is from 13-00 to 14-00 o’clock).

********
 
LAW
OF THE REPUBLIC OF UZBEKISTAN
ON BANKS AND BANKING ACTIVITIES 
Article 65. Provision of banking services
Consumers of banking services are free to choose a bank and banking services. At the request of a consumer banks are obliged to provide an opportunity to get acquainted with the terms of provision of banking services.
As a condition for obtaining a banking service or a product a bank must not force a person receive another banking service or product of the bank or another third party. 

Regulations on minimum requirements for Bank activities in the implementation of relations with banking service Consumers

Protection of banking service consumer rights (relevant articles of the law)

Order of applications

Schedule of reception of citizens

Opportunities and methods for pre-trial dispute resolution

The procedure for the provision of banking services to consumers

Public Offer

Standard banking services agreements

2/7/2023